LazySender
omnichannel support with AI agents
Overview
A platform that brings WhatsApp, web chat and calls into one inbox, with a team of AI agents that answers, qualifies and flags the moment a person should step in.
The problem
A business loses sales after hours. The message arrives at eleven at night, nobody sees it until the morning, and by then whoever was asking has bought somewhere else.
Conversations are scattered on top of that: WhatsApp on a phone, the website chat in another tab, calls recorded nowhere at all. Nobody has the whole conversation with a customer, because that whole conversation does not exist anywhere.
One inbox for everything
LazySender brings the channels together and puts a team of AI agents on them. They answer from the business's own information — catalogue, prices, policies — qualify whoever writes in, and say when a person is worth pulling in.
Every decision an agent makes is logged, and the business chooses what gets automated and what does not.
One thread, end to end
Every channel enters the same team of agents. Answers leave in seconds, and when a person is needed they arrive with the whole case in hand rather than having to rebuild it.
The visual system
One deep green anchor, one mint accent and a warm neutral ground. Seven plates from the manual, to be stepped through sideways.
The system in use
A business connects its number, uploads its catalogue, and from that point on answering no longer depends on someone being available.
